Uplifting local power companies and their communities
Overview
Hometown Grid offers a simple, affordable, secure and revolutionary customer outage reporting system that enables local power companies to serve their communities promptly, thoughtfully and efficiently.
Benefits
- Customer-centered solution
- Uplifts both the community and the power company
- Enhances safety and boosts morale
- Prompt, thoughtful responses reduce customer stress
- Affordable for small utilities
- Easy to use, no training required
- Flexible, no long-term contracts
- Transforms company operations, dispatch, and CSR roles
- Enables efficient job performance for all employees
- Consolidates multiple systems into one platform
- Virtually eliminates the need for call centers
- Enhances safety with timely updates and reduced distractions
Key Features
- Public-facing outage map
- Customer reporting by text or phone call - without registration
- 5-10 second average response time to every customer
- Automated, intelligent company responses to customer reports
- Stand-alone software with top-tier security
- Operates independently of existing systems
- AI processing is isolated, private and secure, with no external data sharing
- Fast setup, full company integration within days
- Automated, accurate outage report prioritization
- Real-time outage tracking and updates
- The Hometown Grid response system is on call 24/7
Additional Features
- AMI integration optional - not required for outage map
- Weather radar & severe weather alerts
- Out of service area auto-responses
- Quickly create detailed reports for FEMA/emergency response
- Voicemail transcription
- Advanced vehicle GPS tracking integration
- GIS data integration & advanced visualization
- Real-time image analysis
- Built-in street view and satellite view
- Call or text from Hometown Grid without disclosing personal number
- Hometown Lookout image mapping tool
- Automated outage notifications
- Simple on-call feature with flexible notifications
- High-volume texting, rigorously stress-tested to meet the highest demands
- Multi-lingual outage report capability
"It's revolutionary - almost too good to be true. It allows us to focus on our jobs instead of scrambling during an outage. We can spend more time with our families, restore power faster, reduce truck rolls, and ultimately uplift our community all at once."
When smart meters were introduced, power companies told customers not to call because they would automatically detect outages. This led to a loss of valuable customer feedback. Hometown Grid changes that by handling unlimited customer reports and delivering exceptional service, ensuring customers feel heard and valued.
How Hometown Grid Helps
- Customer Satisfaction: Thoughtful, rapid responses and clear communication.
- Reliability: Built on industry-best platforms, ensuring the highest levels of security and dependability.
- Cost Savings: Reduces the need for additional systems and lowers labor costs.
- Ease of Integration: Cutting-edge features enable rapid implementation.
- Flexibility: No long-term contracts, providing the freedom to adapt.
- Scalability: Scalable solutions that grow with your utility's needs.
- Independent Security: Hosted on world-class servers, operating separately from your existing software for unmatched security. Data and AI processing remain fully isolated, contained, and private.
Contact
John Pettit
john@hometowngrid.com
270-519-3333